Merchandise Return Service and Parcel Return Service allow merchants to pay the shipping charges for their customers’ returns. Merchandise Return Service is the end-to-end version, and Parcel Return Service provides workshare discounts for mailers willing to pick up the packages within the Postal Service’s network. The U.S. Postal Service Office of Inspector General independently audits the efficiency and effectiveness of Postal Service programs such as Merchandise Return Service and Parcel Return Service. However, OIG employees are also customers of the Postal Service with their own experiences. Nicole, an OIG employee, recently used Parcel Return Service. She agreed to share her experience on Pushing the Envelope.Read More
Source: Deutsche Post AG
A recent presentation by Deutsche Post describes the German delivery and logistics company’s efforts to transform its retail network. One particularly interesting innovation is self-service Packstations. Like the U.S. Postal Service’s APCs (Automated Postal Centers), these kiosks allow customers to ship packages. However, Packstations also provide 24-hour access for parcel pickup. Customers can register to receive their packages at any packstation in the country. When the package arrives, the recipient receives an e-mail or text message. Rather than rushing to the post office before it closes, customers can use their card and pin number to retrieve it at any time. This convenience is particularly helpful for people who have no way to get to a post office when it is open.