Posts Tagged "feedback"

What is the Office of Audit and why do we blog?

on May 30, 2011 in OIG | 8 comments

au-dit (noun) – a methodical examination and review

What is the U.S. Postal Service Office of Inspector General Office of Audit?

We’re a team of auditors and evaluators helping to maintain the integrity and accountability of America’s Postal Service, its revenue and assets, and its workforce. We do this by conducting independent audits and reviews of the Postal Service. Each year we develop an audit plan with projects focusing on the perceived risks facing the Postal Service. We also include projects that address stakeholders’ concerns. The overarching goal of our audits is to provide Postal Service management with information on how to best address the challenges they are facing.

Why do we blog?

To put it simply – we blog to get your ideas on how to make the Postal Service better! We look at our blog as a “virtual think tank” where Postal Service employees, customers, and stakeholders can present their thoughts and solutions for a more efficient and effective Postal Service. We’ve received a wealth of information that has helped us with our audits and has given us ideas for future work.

How can you help? Let us know what you think!

• What are some critical challenges facing the Postal Service that you would like to see us explore through our audits?

• What could the Postal Service do to improve its service to you?

• What could the Postal Service do to increase its revenues or reduce its costs?

• What other ideas do you have?

Would you like to learn more about us?

Please visit Reading Room section our website where you can review our published reports to Postal Service management as well as our semiannual reports to Congress or just learn more about us. We also welcome your comments on our upcoming audits and reviews, which we feature on our Audit Projects page. If you have an audit idea and do not see anything related there, please submit your idea to auditprojects@uspsoig.gov

The Office of Audit’s Audit Operations team is hosting this topic.

So, how was your holiday? . . . with the USPS

on Dec 27, 2010 in Post Offices & Retail Network | 7 comments

It’s a couple days after Christmas and all through the house, still no creatures are stirring. Well, some of us are. After all, it’s back to work for most of us. Postal employees were especially busy this time of year. In the holiday season, the Postal Service delivered nearly 16 billion cards, letters and packages across the country and sent mail around the world.

Post Office lobbies were also a busy place, with 97 million customers visiting. But more than 47 million customers skipped the trip to the Post Office this holiday season and took advantage of the Postal Service’s online shipping at www.usps.com.

The Postal Service touches everyone regularly, but even more so during the holiday season. We would like to hear about your “Mail Moment” experience with the Postal Service over the past few weeks. What made it memorable? Was it a positive experience? If not, how can the Postal Service improve?

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Our Third Year

on Nov 15, 2010 in OIG | 14 comments

Pushing the Envelope was launched in the late Fall of 2008. Since then, we have posted 118 topics (including this one) and received more than 3,800 comments from our readers. Topics covering issues of interest to Postal Service employees generated the greatest response. Our top five, by views, include the following:

1) Silly Rules
2) OIG wants to know how you feel about sick leave
3) Nationwide Wage Uniformity
4) Brainstorm Ideas part 2 (allowed people to choose the best idea)
5) Brainstorm Ideas to Help the Postal Service

However, all topics, even less popular ones, have helped to generate a great deal of discussion with the following topics generating the most debate and the most comments:
1) Brainstorm Ideas to Help the Postal Service
2) The Great Debate
3) Silly Rules
4) Does the Postal Service Need to Re-examine Its Delivery Service Standards?

The OIG Wants Your Help on Audits!

on Oct 18, 2010 in OIG | 20 comments

Have you ever wanted to contribute to or help develop the issues within an OIG audit? Or have you read an audit report and thought ‘I wish I had the opportunity to share my perspective and additional information with the auditors’?

With the addition of the Audit Projects section to our website, now you can provide feedback while the audit is being conducted. The Audit Projects section allows you to review the overview of an audit, contribute information, and send documents during this crucial planning phase. In essence, you become an audit team member for the project!

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Are They Listening to Me?

on Aug 23, 2010 in Labor | 28 comments

To encourage employees to contribute constructive ideas to enhance customer satisfaction, generate revenue, increase productivity, and improve competitiveness, the Postal Service offers the web-based eIDEAS program. Postal employees can submit ideas online or at a mail processing plant kiosk.

The Office of Inspector General recently issued a management advisory report titled eIDEAS Timeliness and Transparency. The audit’s objective was to identify opportunities for the Postal Service to enhance the timeliness of the eIDEAS process and transparency of the resulting management actions.

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