Though there has been a steady decline of customers’ usage of First-Class Mail™ over the last decade, writing and sending letters through the U.S. mail used to be very popular ways of letting someone know you cared. For example, many of us remember when we were kids waiting anxiously for the delivery of the mail to see whether that special birthday present from Grandma and Granddad had arrived. And, with sincere gratitude, many of us remember penning a letter to Grandma and Granddad, thanking them for that special birthday present. Family members often read, reflect on, and cherish letters exchanged decades ago between family, lovers, and friends. These letters often serve as time machines, transporting younger generations back to an era where they can gain fascinating insight into their loved ones’ lives or valuable information about the family dynamics of previous generations.
Writing and sending letters is a time honored tradition that offers tangible evidence that the writer cares or doesn’t care about the recipient of the letter. Letters and greeting cards visually connect the receiver to the sender through handwriting, images, or messages in the letter or greeting card. Experian QAS, a provider of address management solutions, found that most people prefer to receive greeting cards. The company surveyed 500 respondents about their greeting card preferences, and 92 percent preferred receiving greeting cards mailed through the postal services over receiving e-cards.
Email messages, on the other hand, have their advantages. For example, emails can be sent and received instantly wherever there is Internet service. Email does not require physical storage and if the receiver doesn’t want anyone to read the email, it can be password protected or discarded with a click of the mouse. Yet, with all the modern conveniences of emails, how many people remember the first email they ever sent or received? How many people can appreciate the sensory connection to a loved one through an email?
This blog is hosted by the OIG’s Office of Audit.