Between Fiscal Years 2004 and 2011, the U.S. Postal Service implemented over 100 area mail processing (AMP) consolidations, reducing the number of mail processing facilities from 676 to 461. Following implementation of an AMP, the Postal Service completes a post-implementation review (PIR) — a two-step documented process that tells management whether or not an AMP achieved the anticipated results. The PIR compares pre- and post-consolidation data, including projected savings, costs, workhours, and levels of service.
The first PIR is supposed to be completed approximately 6 months after the AMP consolidation and it usually indicates whether or not the AMP is going to achieve the projected savings. In addition, it alerts management of any action needed to ensure AMP goals are met.
The second PIR is supposed to be completed after the first full year of implementation and it compares the proposed AMP results against the actual results to determine the success of the consolidation. Like the first PIR, it provides management an opportunity to take additional action as needed.
Please share your ideas on the subject of PIRs and your responses to the questions below:
• Do you think the PIR is an adequate success measurement tool for AMP consolidations?
• Are there ways, other than a PIR, to measure the success or effectiveness of AMP consolidations?
• Should PIR results be disclosed publicly? Why or why not?
This blog is hosted by the OIG’s Planning, Innovation, and Optimization directorate.