The Pushing the Envelope blog recently described some of the barriers that have prevented the Postal Service from optimizing its network of retail facilities. This week we’d like your thoughts on the factors the Postal Service should consider in developing a retail network for the future. If the Postal Service were to rebuild its retail network from scratch — focusing on today’s consumer behaviors and needs — would it look as it does now? Today, there are about 32,000 brick and mortar postal-operated retail facilities. However, the Postal Service generates about 35 percent of retail revenue through alternative access channels. For example, customers can buy stamps and access postal services at http://www.usps.com/, self-service kiosks, grocery stores, retail outlets, and privately operated shipper locations. The availability of alternatives combined with declining mail volume and changing consumer needs has led the Postal Service to renew its efforts to optimize the retail facility network.
In recent months, the Postal Service has initiated action to address some of the institutional barriers that have inhibited modernizing the postal retail network. For example, in July 2011, the agency published final rules to improve the Post Office™ closing and consolidation process. However, public debate looms over this initiative. Numerous news articles have circulated about the Postal Service’s plan to study thousands of retail facilities for discontinuance opportunities, some questioning whether the final rules conflict with postal laws. Others maintain that Post Offices are essential to keeping communities connected and businesses strong and therefore should remain open even if they are not profitable.
What should the Postal Service consider as it seeks to transform its retail network to meet future consumer needs?
This blog is hosted by the OIG’s Network Optimization Directorate.