The Post Office isn’t the only place to shop for mailing services. Postal Service customers can purchase products and services at postal stores and other facilities, and on-line at USPS.com. They can also call 1-800-ASK-USPS, to get answers to their questions and address their needs. Some of the more popular customer services options available are:
• Finding a Zip Code™.
• Shipping products and services.
• Scheduling a pickup.
• Locating a Post Office™.
• Tracking and confirming shipments.
• Changing addresses.
• Getting information on delivery services.
Are www.usps.com and 1-800-ASK-USPS useful, easy-to-use tools for customers? Could improvements make the tools more user-friendly? Let us know what you think of the customer service tools that are available. Are there additional products and/or services you would like to see added to www.usps.com or 1-800-ASK-USPS?
This topic is hosted by the OIG’s Office of Audit Information Technology team.