To encourage employees to contribute constructive ideas to enhance customer satisfaction, generate revenue, increase productivity, and improve competitiveness, the Postal Service offers the web-based eIDEAS program. Postal employees can submit ideas online or at a mail processing plant kiosk.
The Office of Inspector General recently issued a management advisory report titled eIDEAS Timeliness and Transparency. The audit’s objective was to identify opportunities for the Postal Service to enhance the timeliness of the eIDEAS process and transparency of the resulting management actions.
Loading ... Loading ...We found that eIDEAS reviews took far too long and management’s resulting actions were not transparent. Our survey of employees revealed that slow evaluations, poor management response, and lack of program transparency inhibited the program’s success.
If you are a postal employee or a stakeholder, do you believe you have a way for your suggestions to be heard? Is eIDEAS the best way for employees to communicate their ideas?
Whether you are a postal employee or not, do you believe there is a better way to encourage and gather employee input? If so, let us know in the comments section below.
This topic is hosted by the OIG’s Audit Engineering and Facilities team.
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Eideas is manipulated until someone at the top can pretend they came up with the idea.
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2 comments worth noting. I submitted a suggestion at my post office that was adopted 12 years later. I also submitted 12 suggestions that just happened to disappear. one of the suggestions was for suggestions to be logged in and out at every level to prevent disappearance.
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Do you think it would have made a difference if you printed out the information that was submitted? for proof?
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I have been trying to submit ideas but it is impossible. eideas is not located anywhere on liteblue. the links supplied in PUB333 for eIDEAS are both invalid. PS FORM 1270 no longer can be downloaded anywhere that I have found and management cannot supply me a copy. What a horrible waste of employees idea power and incredible squashing of any initiative to help the company that we all work for.
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The idea that local management, the last I knew, has to approve and test the idea, etc, (in any form or fashion) is ridiculous. Most of them either don’t have time, or would not know the first thing about improving things, and now they have no empowerment at all. They can’t do anything without approval from all steps higher up.
I have two ideas that would save a lot of time and make things easier at such little cost, but even to dare ask for time on the clock to get to one of “their” computers to be able to access wherever it is you submit ideas now is a joke.
Suggestions should be totally accessible via LiteBlue, and the general sense of it should be all that is necessary. Diagrams, cost analyses, etc are not necessary for some of the simpler ideas.
Make saving money and time easy and accessible!
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I submitted an idea to local managment about recycling metals. It was in evaluation for two years. I made a transfer to another plant. The idea followed me. My new supervisor disapproved it because the new plant was already doing it. He refused to send it back to the original plant where it applied.
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eIdeas is a joke. Not on liteBlue? I have suggested ideas, the person doing the ‘review’ had no idea what I was talking about. NO is routine, just move on and around the drain we go.
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After THREE YEARS I finally was able to determine that the suggestion program had gone electronic (NO ONE IN MANAGEMENT EVEN KNEW!) and got two suggestions submitted (010372232 and 010400657).
I had to get a pass into the computer lab and access my files online to cut and paste into the restrictive format. How anyone is able to format a detailed concept into it is beyond me. I had to cut my suggestions to ribbons just to make them fit. Then my supervisor had to search for a way to access it. Now he says there is no apparent way for him to even submit an evaluation of it!!!
How is anyone supposed to get any idea suggested into this “AWARD WINNING PROGRAM?” All this is made even more infuriating by the fact that anyone I complain to says that the “program works perfectly!” Now the buggy kiosks don’t work at all in the Dallas P&DC and no one even cares.
Will anyone even read this?
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