The Woodfield Station located in Schaumburg, Illinois is an innovative, new retail environment that tests the limits of how the United States Postal Service interacts with customers and sells products and services. Dubbed the “Retail Learning Lab,” this completely redesigned post office serves as a testing ground for new products, new methods of serving customers, and new models for partnering with commercial businesses.
The site features specially designed, free-standing self-service shipping areas, an expanded retail product display, several Automated Postal Center (APC) kiosks–some equipped with barcode scanners–and a DVD rental machine. It also features a comfortable seating area with free WiFi access, conference room rental, and an OfficeMax IMPRESS “store-within-a- store” offering office supplies and print and copy services.
A significant feature is the open retail environment which encourages associates to interact differently with customers. Most customers are greeted at the entrance by an associate who offers to help meet the customer’s needs for his or her visit. If appropriate, the employee escorts the customer within the store and offers solutions or explains how to complete tasks.
Would you be more inclined to visit the post office if it offered a greater variety of self-service options? What if it offered services like WiFi and DVD rental? What other innovations would you like to see at the post office locations?
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Great publishing i liked your job, post offices must evolve or they face a doomed future
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Internet cafe? Coffee? The Postal Service’s greatest asset is that we are so accessible. Every carrier is your access to the Post Office. Rural carriers are like mini post offices that come to you everyday. They sell stamps mail your package, they just can’t do a passport. Yet the Postal Service doesn’t advertise this. Why, probabaly because the public can’t tell the difference between the types of carriers. If all carriers had the ability to do what the APC does (take a credit and debit card transaction) we would have litterally thousands of Post Offices around the country and they come to you! I think the Post Office should stop following others by replicating past great ideas and have a unque idea of their own. Great businesses know how to look at their strengths and build on them. The Postal Service should continue to reduce brick and mortar locations and build on their strengths. That is the way to move ahead in the future.
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It’s good to gradually modernize the post office and with the advent of technology is inevitable and is not used as much as in the past. Still can innovate new services and attract new customers. Greetings.
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Seems to me that ……there are several industries besides the post office that are operating under a outdated “physical structure”and the push to partner with like situated business groups needs to be accelerated .. A long term connection with several physically struggling industry groups might prove remarkable & profitable
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great website i liked. there are several industries besides the post office that are operating under a outdated “physical structure”and the push to partner with like situated business groups needs to be accelerate
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A long term connection with several physically struggling industry groups might prove remarkable & profitable
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Could put educational videos such as what to do with philately. good Idea
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Great work, gradually modernize the post office and with the advent of technology is inevitable and is not used as much as in the past. Still can innovate new services and attract new customers.
Jesus Castillo Como Subir la Masa Muscular
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