Posts Tagged ‘services’
Give Customers What They Really Want
Posted by Sales & Service host | Filed under Post Offices & Retail Network
The economy has changed dramatically over the last 12 months. The Postal Service’s financial situation has changed, as well as its target markets and the fortunes and requirements of its customers. If the Postal Service gathers appropriate data to fully understand customers’ needs and desires, and offers relevant solutions, customers are more likely to choose [...]
Tags: Customer Service, customers, financial crisis, postal service, products, Retail, service, services
Reducing the Number of Prices
Posted by Capital Investments | Filed under Pricing & Rates
The Postal Service has more than 10,000 prices contained in a 1,800-page customer manual known as the Domestic Mail Manual (DMM). The DMM provides individual and commercial mailers with information about postal services and standards for both domestic and international mailings. The Price List, also known as Notice 123, contains domestic and international retail and [...]
Tags: commercial prices, DMM, Domestic Mail Manual, first class, mailer, Mailing Services, Notice 123, postal service, prices, services
Who Will Make the Hard Decisions about Retail Station and Branch Closings?
Posted by Network Ops host | Filed under Post Offices & Retail Network
As the Postal Service examines its business model and contemplates changes meant to increase its efficiency, Congress’s role in postal operations has captured public attention. A prime example is the Postal Service’s recent efforts to trim its retail operations. As a cost cutting initiative, on July 2, 2009, the Postal Service filed with the Postal [...]
Tags: closings, Delivery, financial crisis, Mailing Services, Postal Regulatory Commission, postal service, Retail, self-service mail center, services
Could Longer Lines Be Coming to Your Local Post Office…Lottery Lines?
Posted by RARC host | Filed under Ideas Worth Exploring
According to a representative on the Postal Regulatory Commission’s staff, a Postal Service-run lottery “could offer the potential for substantial profits for the Postal Service and utilize its current retail infrastructure with its 36,000 retail outlets.” Popular lottery formats in many states include drawings and instant lottery tickets.
Tags: Ideas, new business, Retail, services
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