Comments on: At the Post Office http://blog.uspsoig.gov/?p=2622 Wed, 08 Sep 2010 03:07:47 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Why are so many APC machines being removed? http://blog.uspsoig.gov/?p=2622#comment-5087 Why are so many APC machines being removed? Tue, 15 Jun 2010 20:19:07 +0000 http://blog.uspsoig.gov/?p=2622#comment-5087 I don't understand why so many APC machines have been removed from high volume post offices with long lines. And even the few locations that still have them, they lock the deposit door so you can't put in your package. Very frustrating! I don’t understand why so many APC machines have been removed from high volume post offices with long lines. And even the few locations that still have them, they lock the deposit door so you can’t put in your package. Very frustrating!

]]> By: K http://blog.uspsoig.gov/?p=2622#comment-4718 K Thu, 29 Apr 2010 01:35:26 +0000 http://blog.uspsoig.gov/?p=2622#comment-4718 The APCs need to be installed NOW--before the Saturday closings. We are still receiving complaints because of the vending machines being removed. The APCs need to be installed NOW–before the Saturday closings. We are still receiving complaints because of the vending machines being removed.

]]> By: C Carpenter http://blog.uspsoig.gov/?p=2622#comment-4328 C Carpenter Fri, 16 Apr 2010 03:05:55 +0000 http://blog.uspsoig.gov/?p=2622#comment-4328 We just visited an automated postal center at the Liberty Road Station in Lexington, KY. It was not operational, and the screen message said that it was out of service for maintenance. So it wasn't very convenient for us! We just visited an automated postal center at the Liberty Road Station in Lexington, KY. It was not operational, and the screen message said that it was out of service for maintenance. So it wasn’t very convenient for us!

]]> By: cd jacket http://blog.uspsoig.gov/?p=2622#comment-4305 cd jacket Sun, 11 Apr 2010 18:59:07 +0000 http://blog.uspsoig.gov/?p=2622#comment-4305 I usually visit post office when there is an occasion or event is about to come and i go there for sending something as a gift to my love ones. Usually i get a long line rush full of men women, it usually takes half hour to get the turn. I usually visit post office when there is an occasion or event is about to come and i go there for sending something as a gift to my love ones. Usually i get a long line rush full of men women, it usually takes half hour to get the turn.

]]> By: wont stand in line http://blog.uspsoig.gov/?p=2622#comment-3795 wont stand in line Tue, 19 Jan 2010 19:29:01 +0000 http://blog.uspsoig.gov/?p=2622#comment-3795 I don't go to the post office often, but whenever I do I see several people standing in line while I walk right up to the APC. I get a lot of looks that seem to say, "I wish I'd done that, but I'm too stubborn to admit I made a mistake by getting out of line and going over there now." Two questions: 1) Instead of complaining about the lines, why not use the APC? 2) Why aren't post offices doing more to encourage their customer to use the APC? A customer who has been standing in line for a long time is usually not a happy one, and who wants to deal with unhappy customers? I don’t go to the post office often, but whenever I do I see several people standing in line while I walk right up to the APC. I get a lot of looks that seem to say, “I wish I’d done that, but I’m too stubborn to admit I made a mistake by getting out of line and going over there now.”

Two questions: 1) Instead of complaining about the lines, why not use the APC? 2) Why aren’t post offices doing more to encourage their customer to use the APC? A customer who has been standing in line for a long time is usually not a happy one, and who wants to deal with unhappy customers?

]]> By: disgusted with delivery http://blog.uspsoig.gov/?p=2622#comment-3784 disgusted with delivery Thu, 14 Jan 2010 15:28:27 +0000 http://blog.uspsoig.gov/?p=2622#comment-3784 Had to go in to the PO to pick up a package after I received a delivery "notice" marked final notice stating that I had to sign for the package. Here's the thing, I was in my living room and watched the mail carrier drive by the day I received the notice. Apparently, the first notice was delivered to another address, haven't we always heard our mail should not be given or taken by anyone other than the addressee or it's a federal offense? so why is it ok for the mail carrier to give it to the neighbor??? ESPECIALLY since it is only an envelope?? I no longer pay anything via USPS since I NEVER KNOW if it will get there, especially since there are many times I DON'T EVEN GET THE BILL TO PAY IT!!! I have found almost all aspects of the USPS to be substandard. Mail is mis-delivered, long lines, constantly increasing prices, it's no wonder so many use other means of package, or mail delivery, as well as bill paying. AND WHAT HAPPENED TO "...RAIN, NOR SLEET, NOR SNOW, NOR ICE..." If there is a snow here, we might not see mail for two or three days. Had to go in to the PO to pick up a package after I received a delivery “notice” marked final notice stating that I had to sign for the package. Here’s the thing, I was in my living room and watched the mail carrier drive by the day I received the notice. Apparently, the first notice was delivered to another address, haven’t we always heard our mail should not be given or taken by anyone other than the addressee or it’s a federal offense? so why is it ok for the mail carrier to give it to the neighbor??? ESPECIALLY since it is only an envelope?? I no longer pay anything via USPS since I NEVER KNOW if it will get there, especially since there are many times I DON’T EVEN GET THE BILL TO PAY IT!!! I have found almost all aspects of the USPS to be substandard. Mail is mis-delivered, long lines, constantly increasing prices, it’s no wonder so many use other means of package, or mail delivery, as well as bill paying. AND WHAT HAPPENED TO “…RAIN, NOR SLEET, NOR SNOW, NOR ICE…” If there is a snow here, we might not see mail for two or three days.

]]> By: custodian http://blog.uspsoig.gov/?p=2622#comment-3777 custodian Tue, 12 Jan 2010 14:02:41 +0000 http://blog.uspsoig.gov/?p=2622#comment-3777 Very encouraging to see video. "Enterprise Architecture". Finaly creeping out of the dinosaur age. Very encouraging to see video. “Enterprise Architecture”. Finaly creeping out of the dinosaur age.

]]> By: mona http://blog.uspsoig.gov/?p=2622#comment-3749 mona Wed, 30 Dec 2009 19:39:07 +0000 http://blog.uspsoig.gov/?p=2622#comment-3749 Not enough registers open. Talk about poor planning, I can understand when there's only one or two open during a wednesday and non holiday. But you'd think the PO would expect there to be more customers and respond with more open registers during one of the busiest mailing times of year. Not enough registers open. Talk about poor planning, I can understand when there’s only one or two open during a wednesday and non holiday. But you’d think the PO would expect there to be more customers and respond with more open registers during one of the busiest mailing times of year.

]]> By: Skippy http://blog.uspsoig.gov/?p=2622#comment-3732 Skippy Wed, 23 Dec 2009 13:44:19 +0000 http://blog.uspsoig.gov/?p=2622#comment-3732 I do all of my business at the small office in my hometown, I never go to a large post office anymore. There is never a line or any kind of wait there, and the people are friendly. I think the postal service should emphasize the availability of these little offices to let people know that they are out there, and that the mail will get to where it is suppposed to go just as quickly (at least from my experience). This would also lighten the load off the bigger offices, and in the long run you will have more staified customers. Another thing- get rid of that spiel that I have to hear everytime I send out a package. The suggestive selling is such a turnoff. I do all of my business at the small office in my hometown, I never go to a large post office anymore. There is never a line or any kind of wait there, and the people are friendly. I think the postal service should emphasize the availability of these little offices to let people know that they are out there, and that the mail will get to where it is suppposed to go just as quickly (at least from my experience). This would also lighten the load off the bigger offices, and in the long run you will have more staified customers.

Another thing- get rid of that spiel that I have to hear everytime I send out a package. The suggestive selling is such a turnoff.

]]> By: Doug http://blog.uspsoig.gov/?p=2622#comment-3730 Doug Tue, 22 Dec 2009 16:21:38 +0000 http://blog.uspsoig.gov/?p=2622#comment-3730 I stopped inside the PO during my commute to work to buy one stamp for a bill I needed to mail. I never buy the book of stamps at the automatic machine because I rarely use stamps anymore. I was disappointed that only one person was working the counter during the busy Christmas season. I hate having to visit any PO to mail one letter. I stopped inside the PO during my commute to work to buy one stamp for a bill I needed to mail. I never buy the book of stamps at the automatic machine because I rarely use stamps anymore. I was disappointed that only one person was working the counter during the busy Christmas season. I hate having to visit any PO to mail one letter.

]]> By: Steve http://blog.uspsoig.gov/?p=2622#comment-3729 Steve Tue, 22 Dec 2009 13:47:11 +0000 http://blog.uspsoig.gov/?p=2622#comment-3729 The post office continues to cut employees causing long lines and frustrated customers. There is NO CUSTOMER SERVICE. The manager appologized for the long lines but she should have opened up another register. There were several "supervisors" walking around but only two clerks helping customers. Make the supervisors help customers and work the registers. I visit the post office weekly and it is getting worse. MAKE THE SUPERVISORS WORK THE REGISTERS. This is poor customer service. The post office continues to cut employees causing long lines and frustrated customers. There is NO CUSTOMER SERVICE. The manager appologized for the long lines but she should have opened up another register. There were several “supervisors” walking around but only two clerks helping customers. Make the supervisors help customers and work the registers. I visit the post office weekly and it is getting worse. MAKE THE SUPERVISORS WORK THE REGISTERS. This is poor customer service.

]]> By: Bryan http://blog.uspsoig.gov/?p=2622#comment-3728 Bryan Tue, 22 Dec 2009 11:43:26 +0000 http://blog.uspsoig.gov/?p=2622#comment-3728 The lobby in Stafford, VA did not open until 10. I used the APC but the parcel drop was locked so I had to wait in line anyway just to drop my package at the window. The lobby in Stafford, VA did not open until 10. I used the APC but the parcel drop was locked so I had to wait in line anyway just to drop my package at the window.

]]> By: Mailing in Merrifield http://blog.uspsoig.gov/?p=2622#comment-3725 Mailing in Merrifield Mon, 21 Dec 2009 17:50:30 +0000 http://blog.uspsoig.gov/?p=2622#comment-3725 I mailed a few large packages from Merrifield last Tuesday evening and was pleasantly surprised. The line was long (30 minute wait), but they had 6 extremely friendly people behind the counters and a separate 'express' line for folks just needing stamps or mailing envelopes. They also had two people walking around answering questions and helping them with packing questions or lending out pens and packaging tape. They were doing everything possible to help people and get them through the line as fast as they could. What might of helped was to have the website hours updated. It showed they closed at 8, when in fact they extended their house for the holidays and were open until 10. The "if it fits, it ships" campaign seems to be working, but I think they need to add a "click and ship" message to it. So many people were coming in with priority mail flat rate boxes, which they could have mailed from the comfort of their home if they 'only knew' about it. Kudos to the Merrifield staff for being helpful and friendly. I mailed a few large packages from Merrifield last Tuesday evening and was pleasantly surprised. The line was long (30 minute wait), but they had 6 extremely friendly people behind the counters and a separate ‘express’ line for folks just needing stamps or mailing envelopes. They also had two people walking around answering questions and helping them with packing questions or lending out pens and packaging tape. They were doing everything possible to help people and get them through the line as fast as they could.

What might of helped was to have the website hours updated. It showed they closed at 8, when in fact they extended their house for the holidays and were open until 10.

The “if it fits, it ships” campaign seems to be working, but I think they need to add a “click and ship” message to it. So many people were coming in with priority mail flat rate boxes, which they could have mailed from the comfort of their home if they ‘only knew’ about it.

Kudos to the Merrifield staff for being helpful and friendly.

]]> By: Mailing Internationally http://blog.uspsoig.gov/?p=2622#comment-3724 Mailing Internationally Mon, 21 Dec 2009 17:27:30 +0000 http://blog.uspsoig.gov/?p=2622#comment-3724 The last time I was at the post office I had prepared my package online using Click-n-Ship but needed to wait in line for one of those plastic customs pouches. If these pouches were on the counter, I could have taken one home and used carrier pickup. The last time I was at the post office I had prepared my package online using Click-n-Ship but needed to wait in line for one of those plastic customs pouches. If these pouches were on the counter, I could have taken one home and used carrier pickup.

]]>