Will Postal Service bosses go undercover in the future?
Filed under Human Capital, Ideas, Uncategorized
“Undercover Boss,” a CBS show that began airing in February, follows Chief Executive Officers (CEOs) as they go undercover to work primarily in lower-level positions in their own companies. Beyond its entertainment value, the episodes have exposed a significant disconnect between senior management and employees.
While featured CEO’s have not recently, if ever, worked in entry-level positions in their companies; in contrast, the Postal Service has a proud history of promoting from within. Many of its current officers have carried mail, sold stamps, or worked in mail processing plants. Yet, based on the comments posted on Pushing the Envelope, there is a “suggested” disconnect between postal management and its employees. Postal employees often say their managers fail to communicate various corporate policies to them, fail to listen to their comments and suggestions, and fail to understand how corporate policies ultimately affect field operations.
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Tags: brainstorming, employee relations, feedback, management, officers
“The Path Forward” of the Postal Service
Filed under Cost, Revenue, and Rates, Delivery, Finances, Public Policy, Top Stories
On March 2, Postmaster General John E. Potter presented a 10-year “action plan” to meet the challenges faced by the Postal Service as it encounters declining mail volumes combined with increasing overhead costs. The plan comes as a product of a yearlong study by the Postal Service and a number of leading consultants to identify and analyze over 50 different actions that could help counter the changing marketplace.
Tags: action plan, Delivery, financial crisis, postal service, Postmaster General
Could Longer Lines Be Coming to Your Local Post Office…Lottery Lines?
Filed under Ideas, Retail, Sales and Service
According to a representative on the Postal Regulatory Commission’s staff, a Postal Service-run lottery “could offer the potential for substantial profits for the Postal Service and utilize its current retail infrastructure with its 36,000 retail outlets.” Popular lottery formats in many states include drawings and instant lottery tickets.
Tags: Ideas, new business, Retail, services
How is the Postal Service Managing Its Forklift and Tow Motor Fleet?
Filed under Processing, Productivity
The Postal Service uses forklifts and tow motors to move mail in its mail processing facilities. To improve efficiency and cut the costs associated with using this equipment, the U.S. Postal Service purchased a Radio Frequency Identification (RFID)-based tracking system called the Powered Industrial Vehicle Management System (PIVMS).
Tags: logistics, postal service, technology
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